Customer Success Specialist (Pathology and Sequencing Labs)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity The Customer Success Specialist Pathology Lab is a field-based position that is responsible for providing pre-sales support, installation services, technical expertise, and training/education to new and existing customers (Pathology Labs, Sequencing Labs, Commercial sequencing providers). The primary role of this position is to collaborate with sales, support teams, and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-70% travel (including overnight travel) to customer sites across India. Key Roles & Responsibilities:Provide expert knowledge of products/applications and consultative scientific support to sales, customers, support & applications teams, cross-functional resources, and other stakeholdersPartner with sales in the field to provide customers with the scientific and product support necessary to accelerate the sales processo Pre-sales customer presentations/seminarso Experimental designso Product evaluation and selectiono Evaluation of IHC , ISH , IF ,DP , NGS methods and workflow optimizationo Training and post-sale technical supportParticipate in scientific seminars and trade shows by providing technical presentationsProvide installation and training support for IHC , ISH ,DP , NGS library preparation and target enrichment workflow for our customers.Monitor technical trends and provide feedback on competitive landscape, conceptualization of product extensions, product positioning, and application development; share with Applications Manager and Product ManagersReport on activities in the field on a regular basis to upper managementWho You AreYou are a mid-career IHC and NGS technical professional who is enthusiastic, customer-focused, and people-oriented. You look forward to traveling and serving in a customer-facing role. You are approachable, skilled in communicating with sales, influencing customers, and translating technical language. You seek and are comfortable with autonomy and have a continuous improvement mindset. Minimum QualificationsBachelors degree in Medical Technology, Bio-Technology, Chemistry, Biology or Clinical Laboratory or equivalent work experience5 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systemsField implementation and training specialist experience or related experiencePrevious experience mentoring and/or trainingPreferred Qualifications:Master or PhD degree in science5+ years demonstrated experience applying IHC concepts / Molecular Biology/ Sequencing /, practices, and procedures.3+ years experience in Sequencing and other genomics technologiesIHC, ISH, NGS applications expertise, NGS data analysis/applicationsBioinformatics, Automated Liquid HandlersAbility to learn Roche solutions (i.e., molecular, life sciences, Digital Pathology, IT solutions) and stay current with industry trendsTransferable SkillsStrong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationshipsStrong interpersonal and organizational skillsStrong written/verbal communication skills, presentation, and project management experienceCan work as a field based individual contributor with independence and autonomyDemonstrated ability to coach and mentor junior staff and lead by exampleWho we areA healthier future drives us to innovate. Together, more than 100000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Lets build a healthier future, together. Roche is an Equal Opportunity Employer. We believe its urgent to deliver medical solutions right now even as we develop innovations for the future. We are passionate about transforming patients lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for .