Dealer Support Executive Bangalore Rural

Key Responsibilities: Dealer Issue Resolution: Act as the central point of contact for dealers, addressing their queries, grievances, and operational challenges effectively and within defined SLAs. Cross-Functional Collaboration: Work closely with internal departmentsincluding Sales, Service, Logistics, Finance, and Spare Partsto expedite resolutions for dealer issues. Relationship Management: Build and maintain solid, trust-based relationships with dealer principals, general managers, and service managers. Process Tracking & Reporting: Track dealer complaints, identify recurring bottlenecks, and provide regular reports to management with recommendations for process improvements. Order & Allocation Support: Assist dealers with vehicle/spare parts ordering, tracking shipments, and resolving billing or credit notes discrepancies with the finance team. Policy Compliance: Ensure dealers adhere to OEM guidelines, policies, and standard operating procedures while advocating for their legitimate needs internally. Ideal Candidate: Experience: 2 to 5 years of experience in Dealer Support, Dealer Development, or Customer Service operations within a 2-wheeler or 4-wheeler OEM (mandatory). Industry Knowledge: Thorough understanding of automotive OEM ecosystem, dealership operations, inventory management, and warranty claims processes. Communication Skills: Exceptional verbal and written communication skills with the ability to influence and negotiate across different teams. Problem-Solving: Robust analytical skills with a proactive approach to troubleshooting complex issues. Tech Savvy: Proficiency in CRM software (like Salesforce or SAP), MS Excel, and dealer management systems (DMS). .