🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Roles and Responsibilities Manage a team of customer service representatives to achieve sales targets and provide excellent customer support.Develop and implement effective strategies to improve team performance, productivity, and employee engagement.Conduct regular coaching sessions with team members to enhance their skills and knowledge.Ensure compliance with company policies, procedures, and regulatory requirements.Analyze sales data to identify trends, opportunities, and areas for improvement.Desired Candidate Profile 1-3 years of experience in BPO or call center environment.Excellent communication skills (written & verbal).Strong leadership skills with ability to motivate teams.Ability to work on rotational shifts including weekends off. .