Client Coordinator - HR (Chennai)

Recruitment / Staffing Full time Job ID: DGC01101 Chennai, Tamil Nadu 0-2 Yrs 200000 - 30000 Yearly Job Summary: The Client Relationship Executive is responsible for building and maintaining strong relationships with clients to ensure long-term satisfaction, retention, and business growth. This role involves understanding client needs, addressing concerns, coordinating with internal teams, and identifying opportunities for upselling or cross-selling company products or services. Freelance / Fulltime. Work from home and office. Key Responsibilities: - Serve as the primary point of contact for assigned clients, managing day-to-day communication and support. - Develop a deep understanding of client business goals, challenges, and expectations. - Ensure timely delivery of products/services according to client requirements. - Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery. - Prepare and present performance reports, proposals, and account reviews. - Identify opportunities to upsell or cross-sell additional services or solutions. - Maintain accurate client records in CRM systems and track engagement metrics. - Support client onboarding, training, and renewal processes. - Gather feedback from clients to drive product/service improvements. - Assist in resolving escalated issues promptly to ensure client satisfaction and retention. Qualifications & Skills: - Education: Bachelors degree in business administration, Marketing, Communications, or a related field. - Experience: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred - Excellent communication and interpersonal skills. - Strong problem-solving and conflict resolution abilities. - Good organizational and multitasking skills. - Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho). - Ability to work independently and in a team environment. - A proactive, customer-first attitude. Key Performance Indicators (KPIs): - Client satisfaction and retention rate - Response and resolution time for client issues - Revenue growth from existing accounts - Cross-sell/upsell success rate - Client engagement scores .