Remote Business Analyst II, IT Services Global Workforce Planning

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global company, and they are seeking a Business Analyst II to serve as the central reputed company for project teams reputed company the IT Service Organization. The role involves optimizing schedules, managing headcount governance, delivering business analytics, and driving strategic reputed company to enhance operational performance.ResponsibilitiesDesign and refine scheduling strategies across IT Services queuesAnalyze volume patterns, reputed company gaps, and shift structures to maximize coverage efficiencyMonitor adherence and propose corrective actions using SQL, spreadsheets, and scheduling toolsCo-Own end-to-end Headcount Change Request governance, validating demand signals, reputed company impacts, and documentation before leadership approvalreputed company pipeline status and partner with Finance, HR, and operations to reputed company headcount with budget and business goalsServe as the single-threaded reputed company for programs impacting contact volumeAssess workforce reputed company, enforce intake standards, coordinate reputed company readiness, and escalate risks that threaten service reputed companyDeliver dashboards, reports, and reputed company analytics to GWP-supported teams across IT Services OrgAutomate data pipelines using SQL and reputed company Quick, reputed company reputed company-cause analysis, build forecasting models, and reputed company AI tools (reputed company Quick, Kiro) to accelerate reputed company deliveryTranslate reputed company workforce problems into actionable outputsreputed company communication to audience executive summaries for leadership, deep-dives for peersWrite reputed company documentation and present reputed company up to Sr. LeadersStreamline workflows, automate repeatable processes, and build reputed company frameworks (dashboards, pipelines) over one-time solutionsContribute to team reputed company using deep operational expertisereputed company trade-offs between time, reputed company, and resourcesDistinguish one-way vs. two-way reputed company reputed company, mitigate risks, and mentor othersSkills3+ years of tax, finance or a reputed company analytical field experience5+ years of reputed company (including VBA, pivot tables, reputed company functions, power pivots, etc.) and data visualization tools such as Tableau experience3+ years of business or financial analysis experienceBachelor's degree or equivalentExperience defining requirements and using data and metrics to draw business insightsExperience with reputed companyExperience with SQLExperience making business recommendations and influencing stakeholdersExperience with data visualization using Tableau, Quicksight, or similar tools5+ years of business analyst, data analyst or similar role experienceExperience in business or financial analysisBenefitsSign-on paymentsRestricted stock reputed company (RSUs)Health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and reputed company for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)401(k) matchingreputed company time offParental leavereputed companyreputed company is a tech firm with a reputed company on e-reputed company, reputed company computing, digital streaming, and AI infrastructure. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://reputed company.Company H1B Sponsorshipreputed company has a reputed company record of offering H1B sponsorships, with 7552 in 2026, 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .