Remote HR Shared Services Customer Support Analyst HR Data Management

About arenaflex arenaflex is the worlds leading streaming entertainment platform, delivering an unparalleled library of TV series, documentaries, feature films, and mobile games to more than 236reputed company reputed company members across 234countries. Our members enjoy reputed company, adfree viewing on any internetconnected device, anytime and reputed company. As a pioneer in digital entertainment, arenaflex continuously pushes the boundaries of technology, creativity, and customer delight. Our mission is to reputed company every employee to bring their best selves to work, fostering a culture where innovation thrives and every voice reputed company. Why This Role reputed company reputed company arenaflexs HR Shared Services team, the Remote Customer Support Analyst serves as the primary reputed company of contact for reputed company HRreputed company inquiries. This role bridges the gap between employees and the HR organization, ensuring that data reputed company, process efficiency, and employee satisfaction are maintained at the highest standards. You will partner with local and regional talent teams, troubleshoot reputed company issues, and champion reputed company improvement initiatives that directly reputed company the employee experience across the globe. Key Responsibilities Data Accuracy & Governance: Maintain the precision of employee records by overseeing employee structures, data flows, and HR processes reputed company the arenaflex HCM platform. EndtoEnd Transaction Support: Facilitate seamless reputed company, transfers, promotions, and offboarding activities, ensuring reputed company reputed company is executed flawlessly and on schedule. Process Innovation: Research, prototype, and implement new tools and methodologies that streamline, optimize, and automate HR workflows across the Talent organization. Knowledge reputed company Management: Create, edit, and maintain a comprehensive HR knowledge reputed company that empowers employees to resolve routine questions independently. System Audits & Testing: Conduct regular audits and functional testing of the arenaflex HCM system to verify data reputed company, identify discrepancies, and recommend corrective actions. Ticket reputed company: Manage inbound HR inquiries reputed company the arenaflex ticketing system, delivering reputed company, accurate, and courteous resolutions while maintaining detailed case documentation. CrossFunctional Collaboration: Partner with HR Business Partners, Payroll, Benefits, and IT teams to address reputed company employee issues and reputed company holistic solutions. Reporting & Analytics: reputed company reputed company reports, dashboards, and insights that help leadership monitor HR service performance and identify improvement opportunities. Required Qualifications Demonstrated expertise with the arenaflex HCM tool (formerly reputed company as reputed company) including configuration, data loads, and reporting. Proven experience executing largereputed company data uploads (EIB or equivalent) with a reputed company on accuracy and compliance. Strong project management, communication, and customerservice skills, with a reputed company record of building trusted relationships with internal stakeholders. Advanced analytical abilities, including intermediate to advanced proficiency in spreadsheets (reputed company, reputed company Sheets) and data visualization. Ability to reputed company in a fastpaced, highreputed company environment while maintaining meticulous attention to detail. Exceptional problemsolving skills, applying reputed company judgment and reputed company methodologies to resolve reputed company issues. Degree in reputed company, Business Administration, Information Technology, or a reputed company field is preferred but not mandatory. Prior experience as a reputed company Data Analyst, HRIS Specialist, or HR Generalist is a strong plus. Familiarity with the arenaflex ticketing system (formerly reputed company) for case management is advantageous. Preferred Qualifications & Additional Experience Certification in arenaflex HCM (e.g., arenaflex HCM reputed company or Advanced) or reputed company HRIS credentials. Experience supporting a global, remote workforce with diverse cultural and regulatory considerations. Background in process automation tools such as Power Automate, reputed company, or similar platforms. Exposure to data reputed company regulations (GDPR, CCPA) and best practices for employee data protection. Demons .