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Job Title: International Non-Voice Process Chat Support Executive Job Summary: We are looking for a customer-focused and detail-oriented Chat Support Executive to provide exceptional support to international customers through live chat. The ideal candidate should have excellent written communication skills, the ability to multitask, and a passion for delivering outstanding customer service. Key Responsibilities: - Respond to customer inquiries via live chat in a timely and professional manner. - Resolve customer issues related to products, services, orders, accounts, or technical concerns. - Maintain high levels of customer satisfaction by providing accurate and effective solutions. - Handle multiple chat conversations simultaneously while maintaining quality. - Document customer interactions and update records in the CRM system. - Escalate complex issues to the appropriate department when necessary. - Meet key performance indicators (KPIs) such as response time, resolution time, customer satisfaction, and quality scores. - Adhere to company policies, processes, and data security guidelines. Required Skills & Qualifications: - Graduate or Undergraduate. - Excellent written English communication skills. - Strong typing speed and accuracy. (30WPM) - Basic computer proficiency and familiarity with MS Office. - Ability to multitask and manage multiple chat sessions efficiently. - Strong problem-solving and analytical skills. - Willingness to work in rotational shifts, including night shifts. - Minimum 6 months of experience is mandatory. (domestic exp is not considered) Preferred Skills: - Experience using CRM or ticketing tools. - Good interpersonal and customer service skills. - Ability to remain calm and professional in challenging situations. Work Setting: - International process supporting global customers. - Rotational shifts, including weekends and holidays as required. - Work from office Benefits: - Competitive salary - Performance-based incentives - Health insurance - Paid leave and holidays - Training and career growth opportunities - Employee engagement programs - 2 way cab facility within 30km radius of the office premises Contact: 8089445844 (HR Adrian) .