🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Location Mohali City Mohali State Punjab IN-PB Country India IN Requisition Number 42685 Business Title Team Lead - OTC Global Function Finance Organizational Level 7 Reporting to Manager - Operations Size of team reporting in and type 3 to 5 Role Purpose Statement Will be responsible for full operational control and end-to-end contract entry and order management activities He is responsible for People management encompassing the end-to-end processes of talent acquisition talent optimization and talent retention while providing continued support for the business and guidance for the employees of an organization Able to champion the workload distribution to efficiently deliver the Global KPI s of Customer Service COE This role requires end to end visibility of Commodity value chains to holistically define change the operation model as and when required Main Accountabilities 1 Team Management a Monitor Daily contract entry and issuance meet Global KPIs across all value chains on a daily basis b Ability to impart domain knowledge to the team to build a pool of subject matter experts SMEs c Handle and resolve critical issues and propose solutions d Provide support in process transitions and work on process stabilization have well defined control process SOPs and KPIs e Lead and provide guidance to the team to effectively communicate and handle all day-to-day operational related activities with various stakeholders f Handle succession planning identify training needs and work on resource development to build a self-reliant and efficient team g Monitor team performance to ensure that customer issues concerns and questions are resolved promptly and professionally h Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving i Accountable for tracking performance and driving best in class KPIs j Perform Month End Checks for Team and ensure accounting queries are resolved within the agreed deadline k Work in coherence to achieve self and team goals 2 Additional responsibilities a Preparing monthly reports and scorecards b Manage work allocation and leaves plan of the team c Ensuring SOX and other statutory requirements are met and clean audit reports d Ensuring close coordination with team to have smooth closure of month end activities e Identify and propose ways of process improvement as per Industry leading practices f Handle exceptions generated perform root cause analysis to resolve current issues and act proactively to avert potential issues in future g Provide guidance and support to the team knowledge sharing and best practices for talent optimization and retention 7 Financial Literacy a Good understanding of Order to Cash vertical Order management Billing Credit Compliance Cash Application Collections Disputes management Controls adherence and period end closing reporting b Lead identify projects Lean or Six Sigma projects aimed for process improvements automations Knowledge and Skills Behavior Improve Bunge s outcomes by making data-driven decisions keeping the customer at the forefront of all they do and proactively gaining insight into the global strategy Collaborate effectively communicate with others and take initiative to continually develop themselves Pursue opportunities to solve problems and take action while maintaining the ability to manage work even in times of challenge or change Technical o Relevant experience in Customer Service Order to Cash Ability to work independently efficiently and deliver high quality output under time pressure Experience in managing people and processes through a sustained period of change Strong written oral communications skills in English Computer proficient and competency in Microsoft Office Word PowerPoint Excel Outlook Fair understanding of BI Reporting tools like Power BI Tableau SharePoint Power Automat Ability to spot patterns and analyses data Experience in working with SAP system Bunge NYSE BG is a world leader in sourcing processing and supplying oilseed and grain products and ingredients Founded in 1818 Bunge s expansive network feeds and fuels a growing world creating sustainable products and opportunities for more than 70 000 farmers and the consumers they serve across the globe The company is headquartered in St Louis Missouri and has 25 000 employees worldwide who stand behind more than 350 port terminals oilseed processing plants grain facilities and food and ingredient production and packaging facilities around the world Bunge is an Equal Opportunity Employer Veterans Disabled .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.