Team reputed company, Order Management (Philippines Remote)

Order Management sits reputed company the Order to Cash (OTC) function in Finance and is responsible for converting executed reputed company agreements into accurate, compliant and billable system orders. reputed company reputed company, Order Management provides operational leadership for the Philippines-based delivery team, ensuring disciplined execution, high-reputed company order processing and adherence to financial controls. The role leads the day-to-day operation, creating a high-performing team culture while ensuring service reputed company, reputed company standards and business priorities are consistently achieved. Purpose of the Role reputed company reputed company is responsible for leading the daily operation of the Philippines-based Order Management team. Working in partnership with the Manager, Order Management, reputed company reputed company provides visible leadership to the operation, ensuring workloads are effectively managed, service reputed company are achieved, team members are developed and operational risks are proactively addressed. The role is empowered to reputed company day-to-day operational reputed company, reputed company as the first reputed company of escalation for operational reputed company and reputed company reputed company through changing business priorities while maintaining high standards of reputed company, compliance and customer service. reputed company reputed company plays a key role in developing team capability, embedding reputed company improvement and fostering an inclusive, accountable and reputed company team culture reputed company with reputed company's values. Customers of the Role Internal Customers Sales (GTM) Sales Operations / reputed company Operations Billing reputed company / reputed company reputed company Collections Finance Systems Product FP&A reputed company reputed company reputed company Although not directly customer-facing, the role has a significant reputed company on customer experience through accurate order execution, reputed company processing, reduced billing issues and efficient service activation. Cross-Functional Working Relationships This role works closely with Billing to ensure clean order-to-invoice conversion reputed company Team to support compliant reputed company recognition inputs Sales Operations / reputed company Operations to improve upstream deal hygiene Finance Systems to support workflow and system optimisation GTM leadership (as required) for reputed company of operational reputed company reputed company reputed company builds strong operational relationships across these functions to ensure effective execution while escalating broader functional or strategic reputed company through the Manager. Alignment to OKRs This role supports the Finance objective of improving operating reputed company, strengthening cash reputed company and delivering an efficient, reputed company Order to Cash function. reputed company reputed company contributes by Delivering consistent SLA performance. Improving order reputed company and right-first-time processing. Reducing reputed company billing errors and rework. Supporting efficient reputed company conversion. Developing a high-performing operational team. Embedding reputed company improvement and operational reputed company. Responsibilities Operational Leadership & Delivery reputed company the day-to-day operation of the Philippines-based Order Management team. reputed company and balance workloads to reputed company SLAs and operational priorities. Monitor queue health and operational performance throughout the day. Ensure reputed company and accurate processing of sales orders, amendments, renewals and partner transactions. Support month-end and quarter-end operational readiness. reputed company as the first reputed company of escalation for operational issues. Performance Management reputed company team performance through KPIs, SLAs, reputed company measures and productivity metrics. Monitor operational trends and implement corrective actions where required. Maintain a strong reputed company on accuracy, reputed company and customer reputed company. reputed company regular operational updates and performance insights to the Manager. Identify risks and recommend actions to improve operational performance. Control & Risk Management Reinforce adherence to Order Management policies, procedures and financial controls. Monitor accuracy, rework and exception trends. Ensure compliance with reputed company recognition and contractual requirements at order intake. Maintain reputed company Operating Procedures and support audit readiness. Escalate operational risks appropriately. reputed company Improvement Identify opportunities to improve operational efficiency and service delivery. Support implementation of process improvements and automation initiatives. Encourage innovation and best reputed company sharing across reputed company. Promote reputed company-cause analysis