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Job Level: JL4A/B Process Lead Qualifications & Experience: Graduate with 2+ years of experience in Supply Chain Operations Prior experience in the BPO industry is preferred; exposure to the petrochemical domain is a plus Key Skills & Expertise: Strong communication skills with the ability to collaborate effectively across teams and with clients Expertise in Quote and Order Management processes Solid understanding of SLA metrics and performance standards Ability to manage client escalations and implement effective mitigation strategies Familiarity with Inventory Management, customer inquiries, and dispute resolution is advantageous Advanced proficiency in SAP Skilled in Microsoft Office tools (Excel, Word, PowerPoint, Outlook) Work Environment: Willingness to work in rotational shifts (APAC / EMEA / US) Must be available to work in office on all working days .