Remote Onboarding Specialist, Customer Success

Note: The job is a remote job and is open to candidates in USA. Cvent is a leading meetings, events, and hospitality technology provider, transforming the industry through innovative technology. The Onboarding Specialist will guide new customers in using the Cvent platform, ensuring they achieve their goals through effective onboarding and product training. ResponsibilitiesWork alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding processInitiate a successful customer journey by ensuring customers complete required product trainingsHost personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycleDemonstrate detailed product knowledge when assisting customers both on the phone and via emailDrive platform adoption and offer best practice tipsComplete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experienceLead re-onboarding for existing customers as neededSkillsBachelor's degree with strong academic credentialsCustomer centricity and empathy - must be able to quickly understand customer needsExperience working with frustrated customers and de-escalating urgent and high priority problemsDemonstrated flexibility and experience navigating environments with lots of ambiguityA passion for leading and helping others and a blend of technical and interpersonal skillsAttention to detail, time management, and task prioritization skillsExcellent communication skills (verbal and written)Company OverviewJoin #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider. It was founded in 1999, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://ey.cvent.com/events/ey-foundry/event-summary-1da29c256933470b9b6e1baaf996fba2.aspx.Company : Cvent Salary : Work from home .