Remote Bi-Lingual (Spanish) Mortgage Loan Processor Customer Contact

Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading provider of business processes, and they are seeking a Bi-Lingual (Spanish) Mortgage Loan Processor Customer Contact Specialist. This role serves as the primary point of contact for customers throughout the lending journey, ensuring loans are processed accurately and efficiently while delivering outstanding customer experiences. Responsibilities Serve as the primary customer advocate throughout the loan process Establish trust and build strong relationships with customers through proactive, timely, and professional communication Deliver exceptional service by keeping customers informed of loan status, next steps, and anticipated timelines Demonstrate empathy, professionalism, and confidence when navigating complex or challenging customer situations Represent the company's values and brand in every customer interaction Act as the central coordinator and owner of the loan process from assignment through closing Drive momentum by managing all parties involved in the transaction, including customers, loan officers, underwriters, title companies, attorneys, appraisers, and closing partners Anticipate and remove obstacles that may impact the customer experience or closing timeline Ensure all stakeholders remain aligned on priorities, requirements, and deadlines Take ownership of loan outcomes and proactively escalate issues when necessary Identify potential customer concerns before they become larger issues Resolve complex situations with urgency, professionalism, and a customer-first mindset Effectively de-escalate customer frustrations while maintaining confidence and trust Create positive outcomes during challenging situations through effective service recovery techniques Demonstrate critical thinking and sound judgment when navigating exceptions and unique borrower circumstances Review loan applications and supporting documentation for accuracy and completeness Collect, validate, and organize required documentation to satisfy underwriting and regulatory requirements Ensure loan files meet investor, regulatory, and company standards Monitor loan milestones and conditions to drive timely and accurate loan approvals Maintain complete and accurate records within loan origination systems Communicate effectively across all levels of the organization Partner closely with loan officers, underwriters, closers, and operational teams to deliver a seamless customer experience Maintain a proactive communication cadence with customers and business partners Translate complex lending requirements into simple, customer-friendly explanations Provide clear and concise updates regarding status, risks, and solutions Skills High school diploma or equivalent required Bi-Lingual- Fluent in Spanish Exceptional verbal and written communication skills Demonstrated ability to build relationships and establish credibility with customers and business partners Strong conflict resolution and service recovery skills Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and attention to detail Proven problem-solving and critical-thinking abilities Proficiency with loan origination and customer relationship management systems Bachelor's degree preferred 2 5 years of experience in mortgage lending, consumer lending, financial services, customer service, or a related field preferred Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Company Overview Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com. Apply To this Job Company : Cognizant Salary : 60K75K a year .