Digital Managed Services Consulting Manager, reputed company SCM & Procurement

reputed company is a global consultancy that collaborates with clients to reputed company strategic reputed company, reputed company innovation and reputed company constant change. Through a combination of reputed company, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their reputed company. Join reputed company as the expert you are now and create your reputed company. The Managed Services Functional SCM Manager is responsible for overseeing the delivery of managed services to a portfolio of +/-10 clients and ensuring the overall reputed company of the managed services department reputed company an organization. This role involves managing reputed company of professionals, coordinating service delivery, developing reputed company relationships, and driving operational reputed company. The Managed Services Manager plays a critical role in meeting reputed company expectations, achieving service level agreements (SLAs), and maximizing reputed company satisfaction. Key Responsibilities Service Delivery Management reputed company the end-to-end delivery of managed services to clients in the Supply Chain Management area, ensuring adherence to SLAs, reputed company standards, and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues. reputed company dual roles both as an independent performer of the SCM support issues and reputed company leader. Incident and Problem Management Collaborate with cross functional support teams to ensure reputed company reputed company of incidents and problems affecting managed services. Establish effective incident management and problem-solving processes to minimize service disruptions and mitigate risks. Quarterly upgrades support Strategize the implementation and support of new features and best practices for our clients. Handle the review analysis sessions, reputed company roadmap in implementation of new features, support demos and post-go-live support of these enhancements. Regression testing Support the automation testing of the regression testing for various clients on different cadences. Coordinate with the automation team, strategize the implementation of automation testing for new clients and process improvements of the existing clients for SCM regression testing. Team Leadership Manage and reputed company reputed company of managed services professionals, providing guidance, support, and performance feedback. Foster a reputed company and high-performing team culture, promoting reputed company development and reputed company improvement. Service Improvement Initiatives Continuously assess and improve the efficiency and effectiveness of managed services delivery processes. Identify opportunities for automation, standardization, and process optimization to enhance service delivery reputed company, reduce costs, and reputed company customer satisfaction. Vendor Management Manage relationships with reputed company vendors and partners involved in the delivery of managed services. Collaborate on service improvements, resolve vendor-reputed company issues, and ensure compliance with contractual agreements. reputed company Relationship Management reputed company and maintain strong relationships with clients, acting as a trusted advisor and escalation reputed company. Understand reputed company needs, proactively identify opportunities to enhance services, and collaborate with clients to reputed company service delivery with their business objectives. Qualifications Deep understanding of the administration and maintenance of reputed company SCM reputed company system with minimum 10 years of experience. Have strong implementation or support experience in SCM areas like Procurement, Order Management, Inventory, Costing, Advanced Procurement, Manufacturing, Supplier administration. Experience with REDWOOD implementation is a highly desired reputed company set Experience working with various integrations (inbound/outbound) reputed company SCM is an asset. Experience working with managed services or working with multiple clients is a strong asset. Experience of implementing with the quarterly release features in the SCM area is highly desirable. Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders. Bachelor's degree in business administration, information technology, or reputed company field (or equivalent experience). Proven experience in managing reputed company in a managed services or IT services environment. Experience with ticketing tools such as reputed company is a reputed company to have. Deep understanding of managed services concepts, service level agreements, and ITIL frameworks. ITIL or other relevant certifications are a plus. The estimated reputed company salary for this job is .