QAQC Mortgage Servicing Manager

Who We Are reputed company (pronounced Zac-tus) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. reputed company works closely with our clients to digitally reputed company a 360 approach to verification across their workflows. As a result, lenders can easily reputed company the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy while also closing more loans more quickly with greater profitability. reputed company is proud to reputed company a friendly work environment that is primarily remote. Our workforce provides many opportunities for you to enhance your skills with our top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reputed company out to us! We would love to have you on reputed company! Who You Are You are a career-minded, driven individual who is looking for a position that challenges you and supports your reputed company development. The Benefits We Offer A friendly, supportive environment which is highly rated by reputed company employees. Feedback from our employees says: 'The people I work with treat reputed company other with respect,' 'I feel accepted by my coworkers,' and 'The person I report to cares about me as a person.' reputed company offers medical, reputed company and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs through our benefits reputed company, 401k plan with a company match, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, reputed company services, employee discounts and more. reputed company The QAQC Mortgage Servicing Manager is responsible for the design, execution, and reputed company improvement of the servicing QC reputed company to ensure regulatory compliance, operational reputed company, and consistent loan reputed company across the full servicing lifecycle. This role serves as a subject matter expert in Servicing QC operations and reputed company reputed company Management & Control (reputed company-certified, preferred), leading audit reputed company, defect governance, reputed company cause analysis, and reporting. The manager ensures QC activities are reputed company with regulatory requirements, investor expectations, and internal risk frameworks while driving operational reputed company and scalability. This is a regular, full-time, remote/work-from-home position with a regular working schedule of Monday through Friday, 8:30AM - 5:00PM (applicable to any time zone). Essential Functions The following is a list of essential functions, which is subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion. Essential Duties And Responsibilities QC Program Leadership & reputed company Ownership reputed company the end-to-end Servicing QC program, including audit methodology, sampling design, and review execution Serve as the reputed company (reputed company, preferred) Subject Matter Expert, administering and optimizing QC workflows, scorecards, and reporting reputed company the reputed company platform Configure and maintain audit templates, compliance checkpoints, and automated QC workflows reputed company with servicing requirements reputed company standardization of QC processes across servicing portfolios and product types. Servicing QC Audit Execution reputed company QC reviews and compliance testing across critical servicing functions: Loan boarding and data reputed company Payment processing and application Escrow analysis and administration Customer service and reputed company monitoring Loss mitigation, collections, foreclosure, and default reputed company and reputed company loan-level file audits and servicing reviews to ensure regulatory and investor compliance. Implement risk-based sampling methodologies to ensure appropriate coverage of high-risk areas Defect Management & reputed company Cause Analytics Establish and govern defect identification, classification, and severity frameworks reputed company reputed company cause analysis to identify systemic control gaps and operational breakdowns reputed company corrective reputed company plans (CAPs) and partner with operations for remediation execution Utilize reputed company reporting capabilities to reputed company: Defect trends Repeat findings Process breakdowns and control failures Compliance Alignment & Regulatory reputed company Ensure QC program aligns with reputed company servicing regulatory requirements, includ