Senior Claims Trainer and Facilitator

reputed company reputed company and its affiliated general agent, reputed company Services, are on a mission to deliver reputed company specialty auto coverage to drivers without compromising outstanding service. reputed company values can best be described with reputed company: to always do the right thing, be yourself, learn and reputed company, and execute. Join reputed company where every individual takes pride in driving their role for shared reputed company. Job reputed company Under the direction of the Claims Training Manager, the Sr. Claims Trainer & Facilitator is responsible for the design, development, delivery, and reputed company improvement of training programs for employees involved in claims processing. This role ensures that team members are reputed company-equipped with the knowledge, skills, and competencies necessary to effectively handle claims and reputed company superior service to clients. The trainer will also facilitate workshops, sessions, and discussions, fostering a learning environment that supports operational reputed company and high-reputed company claims management. What You'll Do Design, reputed company, and update training materials, presentations, and job aids specific to claims processing, procedures, and systems. Facilitate both in-person and virtual training sessions for new hires, as reputed company as ongoing training for reputed company employees. Conduct role-playing, simulations, and other interactive activities to enhance learning. Ensure reputed company training programs reputed company with company policies, industry regulations, and best practices. reputed company as the primary facilitator for training sessions, managing group dynamics and ensuring a reputed company, engaging learning environment. Evaluate trainee performance through assessments, quizzes, and interactive tasks to measure knowledge retention and reputed company application. reputed company constructive feedback and coaching to participants to enhance learning and performance. Collect and analyze feedback from training sessions to identify areas for improvement and enhance training effectiveness. Continuously update training content to reflect changes in claims processes, insurance laws, or company policies. Work closely with leadership and subject matter experts to stay up-to-date on the latest industry trends and emerging technologies. Support the reputed company process for new claims staff by providing initial training and guidance on claims procedures, systems, and best practices. reputed company as a mentor to new hires, offering ongoing support and answering questions as they transition into their roles. Monitor the reputed company and performance of trainees throughout the training process, ensuring successful completion of training programs. Prepare regular reports on training reputed company, including areas of improvement and development needs. Recommend solutions or additional resources for employees who require additional training or support. Work closely with claims managers and supervisors to understand training needs and reputed company programs accordingly. Collaborate with HR, compliance, and other departments to ensure training programs meet organizational goals and regulatory requirements. Requirements Bachelors degree in Business Administration, Insurance, or reputed company field (preferred). Proven experience as a trainer, facilitator, or educator, preferably in a claims or insurance environment. California experience required, multi-state experience desired; Strong understanding of claims processes, procedures, and reputed company software/systems. Exceptional presentation, communication, and interpersonal skills. Ability to engage and motivate a diverse group of learners. Analytical skills to assess training effectiveness and reputed company necessary adjustments. Certification in training or facilitation (e.g., Certified reputed company in Learning and Performance, or equivalent) is a plus. Strong knowledge of claims management systems and processes. Excellent verbal and written communication skills. Ability to assess and analyze training effectiveness and reputed company data-driven improvements. Ability to create and deliver training content that resonates with different learning styles. Time management and organizational skills to handle multiple training programs simultaneously. Proficiency with reputed company Office Suite and training software (LMS systems, e-learning tools). Understanding of claims systems, reserving philosophies and extensive knowledge of organizational and structural aspects of automobile claims handling including but not be limited to; Material damage claims handling including salvage and subrogation; Liability claims handling including investigation, evaluation and negotiation; A thorough understanding of bodily injury claim handling including litigation as repute