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Job Description: Roles & responsibilities: Responsible for Order fulfillment and on-time dispatch of orders by coordinating with sellers, category, operations team members Seller relationship management, building rapport and increasing business Periodic seller reviews to boost performance and identify improvement plans Ensuring availability and pricing on the platform, periodic reviews, and data-driven actions Driving seller initiatives on the platform to boost sales Responsible for timely resolution of all post-delivery customer complaints in best possible manner to maintain highest service standards Who can apply: Education: MBA 3-10 years of Cements & TMT industry experience Strong analytical and data orientation, attention to detail Strong communication, negotiation, interpersonal and relationship-building skills Ability to work with and navigate multiple stakeholders for closures Self-starter and driven individual .