Vendor Relations Specialist

Job Description Vendor Relations Manager (Marketplace) Company: Nutristar Location: Netaji Subhash Place (NSP), Delhi (On-site) Employment Type: Full-time About NutristarNutristar is India's leading supplements marketplace, bringing together trusted national and international nutrition brands on a single platform. We work closely with brands, distributors, and importers to ensure customers receive authentic products, competitive pricing, and a seamless shopping experience. We're looking for a Vendor Relations Manager who can build strong vendor partnerships, onboard new brands, negotiate commercial terms, improve vendor performance, and ensure smooth day-to-day marketplace operations. Key Responsibilities1. Vendor Acquisition & OnboardingIdentify and onboard new supplement brands, distributors, and importers.Generate leads through industry research, exhibitions, referrals, and outbound outreach.Present Nutristar's marketplace proposition and commercial model.Negotiate commission structures, commercial terms, payment cycles, and service-level agreements (SLAs).Coordinate documentation including:GSTPANFSSAIBrand authorization lettersBank detailsAgreementsComplete vendor onboarding within defined timelines.Ensure all legal, compliance, and operational formalities are completed before launch.2. Vendor Relationship ManagementAct as the primary point of contact for assigned vendors.Build long-term strategic relationships with brands and distributors.Conduct regular business reviews with vendors.Resolve vendor concerns quickly and professionally.Maintain high vendor satisfaction scores.Ensure timely communication regarding promotions, campaigns, and operational updates.3. Catalog & Product Launch ManagementCoordinate with vendors for product listings.Collect product information including:ImagesDescriptionsNutrition factsIngredientsMRPDimensionsBarcodeGST detailsEnsure complete and accurate product catalog.Coordinate with internal catalog team for product uploads.Ensure new products go live within agreed timelines.4. Pricing & Commercial ManagementNegotiate the best procurement prices.Monitor competitor pricing.Improve margins through commercial negotiations.Finalize promotional offers during sales events.Ensure pricing competitiveness across marketplaces.Review pricing periodically with vendors.5. Inventory & Supply PlanningCoordinate inventory planning with vendors.Monitor stock availability.Prevent out-of-stock situations.Follow up on replenishment schedules.Ensure healthy inventory levels for fast-moving products.Coordinate launches of new SKUs.6. Purchase Order ManagementRaise purchase orders where applicable.Coordinate PO confirmations.Track order fulfillment.Ensure timely dispatches.Follow up on pending shipments.Resolve dispatch delays.7. Vendor Performance ManagementTrack vendor KPIs including: Fill RateOn-Time DispatchOrder Acceptance RateCancellation RateReturn RateDamage ClaimsCustomer ComplaintsInventory AvailabilityPrice CompetitivenessConduct monthly vendor performance reviews and implement improvement plans. 8. Promotions & Marketing CoordinationCollaborate with vendors for marketplace campaigns.Secure special pricing for sales.Coordinate sponsored campaigns.Plan launches of new products.Arrange exclusive marketplace offers.Collect marketing assets and banners.Coordinate sampling and promotional activities.9. Payment & Finance CoordinationReconcile vendor invoices.Coordinate payment processing.Resolve payment disputes.Verify credit notes and debit notes.Ensure accurate commission calculations.Work closely with finance for vendor settlements.10. Quality & ComplianceEnsure vendors comply with Nutristar quality standards.Verify product authenticity documentation.Coordinate with QA team wherever required.Handle counterfeit or compliance-related issues.Ensure regulatory documentation remains updated.11. Returns & Claims ManagementHandle return-related discussions.Resolve damaged shipment claims.Coordinate replacements and refunds.Manage expiry-related issues.Minimize return losses.12. Cross-Functional CoordinationWork closely with: ProcurementWarehouseFinanceCustomer SupportMarketingMarketplace OperationsCatalog TeamLogistics PartnersEnsure seamless execution across departments. 13. Vendor Analytics & ReportingPrepare regular reports on: Vendor sales performanceCategory growthMargin analysisPricing trendsInventory healthVendor scorecardsNew vendor pipelineBusiness reviewsIdentify opportunities for growth and operational improvements. Required SkillsCommercial & NegotiationVendor negotiationsProcurementPricing strategyCommercial understandingCost optimizationRelationship ManagementExcellent communicationStakeholder managementConflict resolutionVendor engagementBusiness developmentAnalytical SkillsAdvanced Excel / Google SheetsData analysisInventory planningSales analysisMargin calculationsMarketplace OperationsVendor onboardingCatalog managementPurchase order lifecycleSupply chain .