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Job Title: Customer Success Analyst Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL) Location: Jubilee Hills, Hyderabad Reporting To: Data Operations Manager Why Join KJPGPL as a Customer Success Analyst Day shift role for a better work-life balance Competitive compensation in the market Prime office location in Jubilee Hills, Hyderabad Strong career growth opportunities Positive and employee-friendly work culture Opportunity to work with a trusted and reputed jewellery brand About the Role We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights. The ideal candidate will play a key role in optimizing the customer journeyfrom initial contact to long-term engagementwhile maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS. Key Responsibilities 1. Customer Interaction & Outbound Calling - Make effective and productive outbound calls Engage with customers based on assigned segmentsEnsure adherence toKPIs such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.Performance & Analysis - Analyze call data and customer interactions to identify trends and areas for improvementImprove customer experience and retention through actionable insightsRegularly update customer details and interaction notesValidate and maintain the customer database Qualifications - Any Graduate13 years of outbound calling experience preferredExperience in outbound call centre operations will be preferredProficiency in any two languages among Telugu, Hindi, and English preferredImmediate joiners are preferred Skills Required - Strong customer service and relationship-building abilitiesBasic knowledge of CRM toolsCustomer empathy and attention to detailGood voice modulation and listening skills Compensation & Benefits - Competitive salary with attractive incentivesProvident Fund (PF)Paid leavesDaily snacksYearly bonusHealth insuranceLearning and development opportunitiesFriendly and supportive work environment Please contact me at +91 7093326464. Please email me at hr@krishnapearls.com. .