Customer Support Associate - Freshers Can apply - Contract Role (Bengaluru)

We are looking for a Tier 2 Customer Support Associate to deliver high-quality support through calls, emails, and chats. The role focuses on ensuring 100% issue resolution and customer satisfaction, while adhering to defined processes and achieving SLA targets. Shift & Work Mode Shift: US Time Zones Work Week: Rotational (MonFri / TueSat / WedSun) Work Mode: As per business requirement (typically WFO/Hybrid) Key Responsibilities Handle inbound calls, emails, and chats and log interactions accurately in the system Provide Tier 2 support and resolve customer issues effectively Support candidates with recruitment-related queries (fresh applicants & rehires) Guide users on self-service portals and navigation Follow standard escalation procedures for unresolved issues Ensure adherence to SLA targets and quality standards Conduct security verifications in line with company policies and GDPR guidelines Make outbound calls when required Maintain process documentation (DTPs, Knowledge Base, SharePoint) Collaborate with team members and supervisors Minimize customer complaints and escalations through effective service Skills Required Strong verbal and written communication skills Good technical aptitude and ability to learn quickly Familiarity with ticketing systems (ServiceNow preferred) Knowledge of ERP systems and MS Office tools Strong problem-solving and customer handling skills Ability to work in a fast-paced, high-pressure environment Experience Fresher or experienced candidates can apply Prior international BPO experience preferred Personal Attributes Positive attitude and customer-focused approach Strong team player with collaboration skills High level of integrity and discipline Detail-oriented and result-driven Versatile to work based on business requirements Additional Requirements Willingness to work in US shifts Flexible with rotational work week Ability to maintain punctuality and attendance standards .