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Role Description Are you passionate about driving customer success in the cybersecurity industry We are looking for a dynamic and proactive Technical Support Engineer to join our team. In this role, you will work closely with our valued customers to address their complex post-sales challenges, where analyzing situations or data requires a deep and comprehensive evaluation of multiple factors. Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation. Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system. Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility. Collaborate closely with cross-functional teamsincluding Account, Sales, and Marketingto drive a seamless and positive customer experience while proactively addressing critical challenges. Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture. Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing. Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle. Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training. Contribute to the organizations knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources. Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution. Engage in technical discussions with cross-functional teams to drive transparency, optimize security posture, and enhance cybersecurity resilience. Qualifications Fluent English and also fluent in German or Italian or French. Minimum of 7 years of network security experience. Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g., BGP, OSPF, EIGRP), branch, and center architectures. Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies. Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers. In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT. Proficiency with network troubleshooting tools - Wireshark, GNS3. Strong grasp of authentication protocols - LDAP, TACACS+, Radius. The below skills are a plus: Virtualization experience (AWS, Azure, VMWare, OpenStack). Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist, etc.). Experience with Python or Shell scripting a plus. Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/Intrusion Prevention Systems. Skilled in engaging executive-level stakeholders with clear technical communication. Proven track record of effectively communicating technical concepts to diverse audiences, including C-level executives. Excellent written and verbal communication skills - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms. Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates. Willingness to work outside of normal business hours (As business needs dictate). BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required. Company Description .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.