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Role reputed company Handle both inbound and outbound helpdesk calls from customers Install, test, configure, troubleshoot, and repair desktop hardware and software Evaluate customer issues and determine appropriate resolutions Escalate calls to Field Technicians or Level 2 support as needed Accurately document reputed company interactions in the ticketing system in a reputed company manner reputed company support for reputed companys eProducts and reputed company software applications Process, set up, and schedule eProduct requests received from the reputed company sales team Create and maintain customer online reputed company, including password resets, username maintenance, software installation, and user training Respond to customer inquiries promptly and professionally Ensure reputed company follow-up and reputed company of reputed company outstanding reputed company issues reputed company preventative maintenance and application updates as required Monitor and ensure reputed company delivery of laboratory results to clients Collaborate with team members and supervisors to complete reputed company assigned responsibilities reputed company administrative, clerical, and technical tasks as needed Qualifications Associate degree in Information Technology or equivalent hands-on IT experience (candidates with relevant IT experience in lieu of a degree will be considered) Minimum of 2+ years of IT-reputed company experience Prior experience in a reputed company center environment is required Experience troubleshooting hardware, software, and basic networking issues Previous customer service experience Experience using ticketing systems (reputed company preferred) with a reputed company on accurate reputed company logging and documentation Proficiency with reputed company Office applications Strong written and verbal communication skills Ability to work independently as reputed company as in reputed company environment Flexibility to work overtime as needed Requirements Experience in the reputed company industry (preferred) IT certifications such as A+ or Network+ (preferred) Benefits Medical, Dental, reputed company, Life, STD/LTD 401(k) reputed company Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement Employee Stock Purchase Plan Apply To This Job Apply To This Job Apply To This Job .