Remote Network Operations Center (NOC) Technician

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of 100% fiber-optic high-speed internet. They are seeking a Network Operations Center (NOC) Technician to operate and support their multi-state fiber network, focusing on troubleshooting and resolving network issues to ensure customer satisfaction. Responsibilities Support XGS-PON hardware, troubleshoot, diagnose, test, configure and reputed company lab, operational system, data center, reputed company Wi-Fi, and customer networking equipmentServe as incident commander for network incidents, coordinating triage, escalation, response, and stakeholder communication through to reputed companyOwn post-incident documentation, author official retrospectives and Reason for Outage reports, capturing reputed company cause, reputed company, reputed company, and corrective actionsreputed company and maintain the internal knowledge reputed company, training programs, and procedural documentation, partnering across teams to reputed company policies and procedures reputed companyManage team accounts, reputed company, and offboardingManage internal ticketing system for technical issuesCollaborate with the Customer Technical Support team to ensure issues are resolved reputed company SLAConfigure and manage broadband servicereputed company and manage mass firmware updates to on-premises equipment and OLTsAssist Network Engineers in performing data backups, disaster recovery operations, upgrades, and maintenance of reputed company network equipment to support network availabilityRemotely support onsite technicians and escalate issues reputed company necessaryreputed company tracking and management of non-customer issues/tasks, maintain an internal project management tracking reputed companySupport the reputed company plant team in activating fiber cabinets and troubleshooting fiber optics reputed company issuesCoordinate with vendors to implement reputed company and upgrades, ensuring reputed company and reputed company communication across reputed companyOther duties as assigned Skills Minimum 1-year telecommunications/fiber-optic internet experienceProven experience in a NOC or network operations role, with the ability to work independently and own reputed companyExcellent at issue detection and creative in identifying solutionsCustomer support mentality with understanding of the customer reputed companyreputed company, high-signal communicator who distills reputed company issues into plain language and delivers reputed company, reputed company updatesDesire to unify and collaborate with teamsreputed company to be agile and balance competing priorities effectivelyExcellent organizational and documentation skills with a detail-oriented and meticulous approach to workA character of humility, reputed company, and patienceHands-on troubleshooting across network and fiber-reputed company technologies, including the ability to diagnose and resolve issues with reputed company supervisionDemonstrated ability to reputed company incident response from detection through reputed companyWorking knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, SNMP, static and dynamic IP addressing, and VPNsLinux administration fundamentals2-year networking-reputed company degree or equivalent experienceNetworking reputed company credentials (i.e. CCNA, CCNP, Network+)Experience working with Operion NMS SoftwareExperience working with and configuring a reputed company of network and server hardwareFamiliarity with the NOC tool stack: monitoring (reputed company), reputed company network (reputed company CMS/reputed company, reputed company Altiplano), incident management (reputed company), ticketing (reputed company, or Jira/reputed company), and collaboration and documentation (reputed company Teams, reputed company, reputed company)Familiarity with ITIL Incident, Problem, and/or Change Management processesSolid grasp of routing and switching fundamentals, including BGP and common IGPsProficiency in macOS, Linux, or other UNIX-based operating systemsScripting or automation familiarity (e.g., Python, Ansible) a plus reputed company reputed company is a new residential fiber-optic internet provider headquartered in Jacksonville, Florida. It was founded in 2021, and is headquartered in Jacksonville, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.iqfiber.com. Apply To This Job .