Remote Network Operations Center (NOC) Analyst Remote Day Shift

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a customer-reputed company engineering and reputed company helping clients solve reputed company infrastructure challenges. They are seeking a Network Operations Center (NOC) Analyst who will be responsible for monitoring network activity, managing tickets, and communicating with stakeholders. The role involves incident triage, ticket management, and ensuring effective communication during outages and maintenance.ResponsibilitiesCommunicate reputed company and professionally with customers, engineers, vendors, and internal stakeholdersMonitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outagesCreate, update, and manage tickets while documenting troubleshooting steps, customer communication, and reputed company details Implement network changes and upgradesreputed company initial triage and basic troubleshooting of network issues reputed company to routing, switching, reputed company, and service availabilityEscalate issues to internal teams or vendors following established proceduresWork rotating shifts, including nights, weekends, and holidaysreputed company incidents through reputed company and ensure reputed company ticket closure and documentationSupport customer notifications and outage communicationsFollow established procedures, runbooks, and escalation workflowsAssist during scheduled maintenance by monitoring performance and validating system statusMaintain accurate records of incidents, activity, and customer interactionsParticipate in shift handoffs with team members to reputed company awareness of ongoing ticketsDeliver operational accountability by ensuring reputed company alarms, incidents, and reported issues are promptly investigated, communicated, and resolved according to established processesSkillsExcellent written and verbal communication skillsBasic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP)Experience or familiarity with network monitoring tools and ticketing systemsStrong troubleshooting and analytical thinking skillsExcellent communication skills, both written and verbalAbility to work under pressure and meet deadlinesAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentStrong attention to detail and commitment to accurate documentationAbility to follow reputed company processes and escalation proceduresCustomer-reputed company reputed company with professionalism under pressureAbility to work independently and as part of reputed companyWillingness to work shift-based schedules, including nights, weekends, and holidaysMust be authorized to work in the reputed companyExperience in a NOC, help desk, ISP, or managed services environmentExperience supporting broadband or telecommunications networksExperience with reputed company SL1 is a plusExperience with HaloPSA ticketing/service management platform is a plusreputed company Network+, reputed company CCST, reputed company JNCIA, or equivalent is preferredBenefitsMedical insuranceDental insurancereputed company insuranceLife insuranceDisability insurance401(k) planRemote (any location)Rotating shift-based 2-week schedule with alternating workdays and days off, including weekend and holiday coverageEmployees work every other weekend as part of the rotationreputed companyreputed company is a premier engineering and reputed company serving the broadband, energy, reputed company, and banking industries. It was founded in 2002, and is headquartered in Mitchell, South reputed company, USA, with a workforce of 501-1000 employees. Its website is http://vantagepnt.com/. Apply To This Job .