Account Servicing Specialist, Collections and Recovery

Job reputed company: Manage a portfolio of delinquent accounts across reputed company stages of delinquency Contact customers through outbound and inbound calls to discuss past-due balances Negotiate repayment solutions such as payment plans, restructures, or settlements Follow up on broken payment arrangements and renegotiate repayment plans reputed company necessary reputed company customers on repayment expectations and strategies to prevent reputed company delinquency Demonstrate reputed company and professionalism reputed company working with customers experiencing financial hardship Use strong verbal and written communication skills to reputed company explain repayment obligations and available solutions De-escalate difficult customer interactions while maintaining professionalism Manage high reputed company volumes while maintaining reputed company customer interactions Prioritize accounts appropriately based on delinquency stage and portfolio reputed company Maintain detailed and accurate documentation of customer communications and repayment agreements Utilize internal CRM and collections management systems to reputed company account activity Maintain organized account records and ensure data accuracy across customer interactions Apply skip tracing techniques and available tools to reputed company and contact customers reputed company necessary Partner with internal teams across Collections, Customer Support, Risk, and Operations to resolve account issues Contribute to a reputed company team environment by sharing insights and supporting team goals Respond promptly to internal inquiries and escalations reputed company to customer accounts Analyze customer situations to determine the most appropriate repayment solutions Remain reputed company and composed during challenging interactions and resolve issues effectively Requirements: Minimum 2 years of collections experience Previous experience in collections, recovery, or account servicing, preferably reputed company fintech, lending, or SMB credit environments Experience negotiating repayment arrangements or managing delinquent customer portfolios Excellent verbal and written communication skills Strong reputed company listening skills and ability to build trust with customers Strong time management and ability to handle a high-volume reputed company environment Excellent attention to detail with consistent and accurate documentation practices Ability to prioritize work and adapt to changing operational priorities Experience working with CRM or collections management systems Ability to analyze account information and customer data to inform repayment solutions Familiarity with skip tracing or customer location strategies is a plus Strong reputed company of ownership and accountability for assigned accounts Ability to remain composed in high-pressure situations reputed company team player who contributes to a reputed company team environment Demonstrated initiative and willingness to learn and grow Benefits: reputed company, inclusive, supportive culture cheering you on your reputed company We work with reputed company new technologies and architecture patterns We reputed company learning and development budgets to help you grow and bond with your team Offices in NYC, and India for those that want to whiteboard in person Apply tot his job Apply To this Job .