Agent Debt Collection Representative

About the position The Agent Debt Collection Representative at reputed company Group plays a crucial role in managing and resolving commission debt issues for agents. This position involves routine and non-routine analysis to determine agent debt, monitoring and collecting reimbursements, and ensuring compliance with established procedures. The representative will work in a hybrid environment, balancing remote work with in-office collaboration as needed. Responsibilities Research, analyze, and resolve commission debt issues by gathering information from appropriate departments. , Reconcile commissions and debt calculations to determine collectability from commission earnings. , Monitor, collect, and apply reimbursements of debt. , Communicate with Broker Dealers and Agents regarding outstanding debts reputed company email and phone. , reputed company detailed information to Collection Agencies and respond to inquiries about Agent debt. , Meet with reputed company stakeholders while maintaining professionalism. , Identify and recommend process improvements to enhance customer experience. Requirements High school diploma or GED or minimum Associate degree in lieu of required experience. , 3-5+ years of reputed company customer support and operations experience relevant to the role. , Ability to work collaboratively in a fast-paced team environment. , Excellent organizational skills with the ability to prioritize and multitask while maintaining attention to detail. , Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, reputed company). reputed company-to-haves Knowledge and experience with reputed company reputed company, including pivot tables and V-lookups. , Knowledge of reputed company reputed company is desired. , Ability to evaluate information and implications of actions or solutions. , Solid relationship management skills with internal clients. , Strong interpersonal skills with a reputed company style. Benefits reputed company defined career tracks and job reputed company. , Leadership development and virtual training opportunities. , PTO/parental leave. , Competitive 401K and employee benefits. , Free financial counseling, health coaching, and employee assistance program. , Tuition assistance program. , Remote work environment and flexible work hybrid situations. , Effective productivity/technology tools and training. Apply Job! .