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Job Opportunity: Transactional Quality Manager Leading BPO Bangalore | International Banking Voice Process Eligibility Criteria - Must be a Manager Quality (on paper) in an International BPO - 8+ years overall experience with strong exposure to International Customer Service Voice processes - Certified/Trained in Green Belt preferred - Mode of Interview: Virtual Interested candidates can mail their CV to simmi@hiresquad.in Role & Responsibilities - Drive continuous improvement in Transaction Quality and Delivery - Manage Call Quality and client-related KPIs with precision - Evaluate the effectiveness of TQ interventions and implement corrective measures - Strengthen Quality Management frameworks to enhance delivery standards - Accurately capture SLA/SLO metrics and customize processes to meet client expectations - Ensure high throughput in New Hire batches with improved first-pass success rates - Deliver training interventions and measure the impact of floor refreshers - Drive Process Control & Compliance , including audit management - Provide structured feedback to recruitment teams on new hire quality - Ensure uniform quality of training across teams in line with client requirements - Offer floor support, refresher sessions, and corrective training - Groom and develop in-house training talent - Collaborate with cross-process/location teams and support Quality & Compliance audits Preferred Candidate Profile - Strong People Management and leadership skills - Ability to drive initiatives to closure and manage stakeholders at all levels - Excellent analytical, quantitative, and data interpretation skills - Proficiency in Transactional Quality systems, tools, and technologies - Understanding of Transitions (Handover, Startup, Manage, Exit phases) - High maturity to handle clients, peers, and stakeholders effectively - Process-oriented with strong planning, decision-making, and prioritization skills - Detail-oriented with excellent organizational and presentation abilities - Flexible to work in a 24x7 workplace (including night shifts and weekends) - Education: Graduate in any discipline (preferred) Apply Now: Send your CV to simmi@hiresquad.in .