Customer Support Vashi Navi Mumbai India

Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow! We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! Job Summary: We are seeking a dedicated and skilled Call Center Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation. Key Responsibilities: Handle incoming and outgoing calls with professionalism and courtesyProvide accurate information to customers regarding our logistics servicesResolve customer inquiries and complaints efficiently and effectivelyMaintain detailed and accurate records of customer interactions in the databaseCollaborate with team members to enhance customer satisfaction and improve service processesMeet or exceed performance metrics, including call handling time and customer satisfaction scores Qualifications: 2-3 years of experience in a call center or customer service roleWorking knowledge of logistics and or supply chain operations is a plusStrong verbal and written communication skillsAbility to handle difficult situations and maintain composure under pressureProficient in using call center software and CRM toolsExcellent problem-solving skills and attention to detailFlexibility to adapt to changing work environments and schedules Location: Vashi, Navi Mumbai Shift: Any 3 Shift base on requirement Experience: 2-3 years What We Offer: Competitive salary and performance-based incentivesComprehensive training and development programsA supportive and collaborative work environmentOpportunities for career advancement Additional Questions: How many years of experience do you have in a call center What is your Expected CTC Are you comfortable traveling to Vashi, Navi Mumbai .