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Responsibilities and Duties: - The primary responsibilities of a Customer Service specialist would be: - Handling escalations and complex queries. - Manage large amounts of incoming and outgoing calls / Emails/ Chats - Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: - Proven customer support experience or experience as a client service representative - Excellent communications skills - Ability to listen and active problem solving skills - Valuable interpersonal skills - Ability to handle pressure - Ability to multi-task, prioritize, and manage time effectively .