Customer Support Executive Vapi (India)

Job Summary EaseMyTrip, or EMT for short, is one of India's top travel agencies, with a customer-centric approach that includes a no-convenience fee option and a wide distribution network supported by a hybrid platform. We're seeking for Flight Support / Task List Executive who have excellent communication skills and zeal to go extra miles to serve the customers Responsibilities Knowledge -international/domestic travel voice process Knowledge of world map & geography will be required. Be enthusiastic & have zeal to perform. Be adaptable to work in 24*7 rotational shifts days working setting. Candidates should be able to join ASAP. Excellent communication skills required. Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service. Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Greet customers in a courteous, friendly, and skilled manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. .