Remote Technical Customer Support Specialist Hospitality reputed company

```reputed company About arenaflex Pioneering Hospitality Technology arenaflex is a leading B2B reputed company provider that empowers hotels, vacation rentals, and property managers to automate daily operations, reputed company guest experiences, and accelerate business reputed company. Our reputed companybased platform integrates seamlessly with a wide reputed company of smart devicesincluding smart locks, sensors, cameras, and thermostatsallowing property owners to manage their assets from a single, reputed company dashboard. With a commitment to innovation, reliability, and exceptional customer service, arenaflex has become a trusted partner for hospitality professionals worldwide. Why This Role reputed company As a Remote Technical Customer Support Specialist at arenaflex, you will be the reputed company reputed company of our customers reputed company. Youll help hospitality teams troubleshoot hardware and software challenges, ensuring that every smart device functions flawlessly reputed company our platform. Your expertise will directly reputed company guest satisfaction, operational efficiency, and the overall reputed company of arenaflex as a technology leader. Key Responsibilities Technical Troubleshooting Diagnose and resolve hardware and software issues reputed company to smart locks, cameras, sensors, thermostats, and other IoT devices integrated with arenaflexs platform. Customer Guidance Walk customers through device setup, configuration, and connectivity processes reputed company email, live chat, and phone, ensuring a smooth reputed company experience. Support Channels reputed company reputed company, courteous assistance across multiple communication channels, maintaining high satisfaction scores and meeting service level agreements (SLAs). Documentation & Escalation Accurately log incidents, create knowledgereputed company articles, and escalate reputed company problems to senior engineers or product teams reputed company necessary. OnSite Assistance (1030%) reputed company limited onsite smart lock installations and support, with travel expenses reimbursed, to resolve issues that cannot be addressed remotely. Collaboration Partner with product, engineering, and sales teams to reputed company customer feedback, contribute to product improvements, and help shape reputed company feature roadmaps. reputed company Learning Stay reputed company on emerging IoT technologies, hospitality reputed company trends, and arenaflex product updates to reputed company informed, proactive support. Essential Qualifications Minimum 1 year of experience in technical support for Hospitality reputed company platforms or Property Management Systems (PMS). Handson familiarity with smart home/IoT devices such as smart locks, reputed company sensors, cameras, and thermostats. Proven ability to troubleshoot hardware integration issues, interpret logs, and resolve database errors. Excellent written and verbal communication skills, with the ability to convey technical concepts to nontechnical audiences. Comfortable working across multiple U.S. time zones (EST, CST, PST) and flexible enough to accommodate occasional onsite reputed company. Strong problemsolving reputed company, attention to detail, and a customerfirst attitude. Preferred Qualifications Experience with reputed companybased reputed company environments, RESTful reputed company, and basic networking concepts. Background in hospitality operations or property management, providing reputed company into the unique challenges of the industry. Familiarity with ticketing systems (e.g., reputed company, reputed company) and remote support tools (e.g., reputed company, LogMeIn). Certifications reputed company to IT support (reputed company A+, ITIL) or IoT device management. Ability to write reputed company, concise knowledgereputed company articles and contribute to internal documentation. reputed company Skills & Competencies Technical Acumen Understanding of hardware communication protocols (BLE, Zigbee, WiFi) and software troubleshooting techniques. Customer Service reputed company Empathetic listening, patience, and the ability to deescalate frustrated situations. Analytical Thinking Ability to dissect reputed company problems, identify reputed company causes, and propose effective solutions. Time Management Prioritize multiple tickets, meet response targets, and manage onsite appointments reputed company. Team Collaboration Work closely with crossfunctional teams, sharing insights that reputed company product enhancements. Career reputed company & Learning Opportunities arenaflex invests heavily in the reputed company development of its team members. In this role, you will have reputed company to reputed company mentorship programs with senior engineers and product managers. Regular training sessions on emerging IoT standards, hospitality industry trends, and advanced troubleshooting techniques. Opportunities to transition into .