Associate (Voice)

WNS is hiring for French Voice Process! Walkin interview on Thursday 6th Aug 2026 between 11-2pm at below mentioned address- WNS, Plant 5, Gate no 2, Godrej Vikhroli West. or Share resume- nikita.mangaonkar@wns.com/8976939265 Position: Associate & Sr. Associate Operations Planning (French Language) Location: Mumbai | Shift: Rotational Job Purpose: To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations. Key Accountabilities: Support day-ahead roster construction (D-12) ensuring full operational coverage.Assist in assigning relief staff based on skills, availability, and regulatory rules.Support overtime, reduced overtime, and undertime tracking with proper documentation.Monitor sick call notifications and support backfill actions within defined timelines.Prepare mid-day and end-of-shift staffing and exception reports.Ensure adherence to defined workflows, compliance standards, and audit requirements.Maintain accurate records in Staff Admin, Excel, and related planning tools. Skills & Knowledge: Graduate / Undergraduate with strong MS Excel skills.High attention to detail and ability to work in time-sensitive environments.Comfortable with outbound and inbound operational calling in a time-sensitive environment.Clear spoken English with ability to communicate confidently and professionally on calls.Ability to follow defined workflows, compliance, and data security standards.Prior exposure to workforce planning, scheduling, or airline operations preferred. Language Skills: French: A2 to B1 Elementary to Intermediate Understanding common operational terms and handling scripted or predictable interactions. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols. .