Customer Support

Customer Support-Semi Voice Process * Flipkart-FRM (Fraud Risk Management)*** Customer Support - semi-Voice Process(candidate has to respond to queries on client) Qualification: Any Graduate OR Undergraduates Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males , 9 hour shift Work from the Office Interview questions: candidate must read these questions This process is for Flipkart ecommerce What is meant by fraud and risk Ans:Fraud means , anykind of fraud, like login fraud, return of item fraud Risk means- can be loss of reputation, loss of financials What is the difference between defective and damaged products Ans: defective means any item that is having defects and are getting returned Damaged means item is damaged and cant be used What do you know about e-commerce Ans: There are sellers like those companies selling goods on ecommerce portal There are buyers who buy products from ecommerce portal How do you handle returns Ans: The policy to return should be clearly defined Return policy to be clearly explained, reason of retun like damage or defective to be analysed 5. If you want to buy a product through online shopping, what steps would you take Ans: identify product, check price and features and then place order