Backoffice & Client Services Executive

Note: This is a Surat-First role. We are specifically targeting high-potential candidates from Surat including CFA / CS aspirants, commerce graduates, and junior professionals from regional brokers. Compensation is honest and will grow fast with performance. Who We Are Looking For Ideal Surat Candidate Profile B.Com or BBA graduates from Surat colleges VNSGU, GLS, Silver Oak, LJ College looking for their first or second real roleCandidates with 12 years of operations experience at a bank, insurance firm, wealth management desk, or any brokeragePeople who are naturally calm, process-oriented, and take genuine pride in getting things right every timeStrong English, Gujarati and Hindi communicators with good English writing ability this matters a lot in this roleAnyone who has handled customer queries, ticketing, KYC, or account management in any professional context About The Role Clients experience Stellaredge through this role. Every onboarding, every query, every fund request, every escalation handled here. This is not a call centre role. It is an operational role with a client-facing dimension. You will handle the full lifecycle of a client's journey, coordinate with compliance and finance teams to resolve issues end-to-end, and ensure that operational processes are followed with precision and care. Key Responsibilities Handle client queries across email, phone, and ticketing systems with accuracy and professionalismProcess account openings, KYC completions, and onboarding workflowsManage operational client requests fund transfers, segment activations, account modificationsMaintain accurate operational records and documentation at all timesCoordinate with DP, compliance, and finance teams to resolve client issues end-to-endManage and close tickets within defined SLA timelinesIdentify recurring client pain points and escalate process improvement suggestions to the team What We Are Looking For Strong written and verbal communication in English, Hindi, and GujaratiOperational accuracy you double-check before submitting, and you keep organised recordsCalm temperament under pressure client service involves difficult interactions; you do not unravelBasic computer proficiency: email, spreadsheets, ticketing tools02 years of relevant experience; strong fresh graduates from Surat colleges are equally welcome Nice to Have Prior experience in brokerage operations, banking, or wealth management client serviceFamiliarity with KYC / onboarding regulatory requirements (SEBI, KRA, CKYC)Experience with CRM or ticketing tools Freshdesk, Zoho Desk, or similarNISM certification (any series) shows self-initiated financial literacy Why Join Stellaredge From Surat This role is designed for talented Surat graduates who want to build a real career in financial services not just their first job. You will learn how a brokerage actually runs, develop operational and client management skills that transfer across the industry, and grow into specialised roles as Stellaredge scales. Commerce graduates from Surat are our primary target and we take that seriously. Green Flags (We Prioritise) Communicates clearly and calmly in writing and in conversationHas handled any kind of customer-facing role even brieflyProcess-oriented: doesn't skip steps even when under pressureShows genuine care about doing the job right, not just closing tasks quickly Red Flags (We Avoid) Dismissive or impatient when discussing difficult client scenariosNo system for managing multiple simultaneous tasks just reactsCannot give any example of maintaining records, documentation, or checklistsLooking for a passive role no interest in understanding the full operational picture Interview Process We keep our process short, honest, and focused on real ability not performance in trick questions. Round 1 Async written screening: short answers + a sample client query to respond toRound 2 30-min HR interview: communication quality, culture fit, operational scenariosRound 3 Roleplay: handle a live sample client query in real time (in person or video)Round 4 20-min final conversation with Operations Head .