Operations Manager US Insurance (General and Commercial) (Bengaluru)

We are seeking a highly experienced and results-oriented Operations Manager US Insurance (General and Commercial) to join KVC Consultants Ltd. This is a critical operations management role where you will lead a team of 50-100 resources and 2-3 Team Leaders, taking end-to-end responsibility for the entire US insurance process (General and Commercial). Roles and Responsibilities: - Lead and manage a team of 50-100 resources and 2-3 Team Leaders, overseeing the entire US insurance process for General and Commercial lines. - Take end-to-end responsibility for the whole process, ensuring operational efficiency and high-quality service delivery. - Oversee Process Management, ensuring adherence to established procedures and identifying areas for improvement. - Manage MIS Reports and analyze daily team operations, KPIs (Key Performance Indicators), and similar metrics to monitor performance and drive continuous improvement. - Ensure client service level agreements (SLAs) are met consistently. - Foster a high-performance culture within the team through effective leadership, coaching, and mentorship. - Handle escalations and complex issues, providing timely and effective resolutions. - Implement strategies to optimize team productivity and efficiency. Skills Requirement: - 7+ years of experience in General Commercial Insurance. - Minimum 2 years of experience in team handling (managing a team of 50-100 resources and 2-3 Team Leaders). - Excellent communication skills, both verbal and written. - Proven experience in Process Management. - Expertise in managing MIS Reports and daily team operations, including understanding and analyzing KPIs and similar metrics. - Background in the BPO/KPO Industry is preferred. - Comfortable working in US Shifts. QUALIFICATION: - Bachelor's degree or equivalent practical experience. .