Customer and Billing Specialist

reputed company is seeking a Customer & Billing Specialist who can turn reputed company billing issues and critical customer moments into long-term loyalty. This role is a key partner to our reputed company teamowning billing accuracy, resolving customer challenges, and helping us deliver an experience that keeps customers reputed company and committed. Responsibilities Support reputed company in achieving 90% customer retentionManage cancellation requests with curiosity and careidentifying reputed company causes and retaining at least 30% of at-risk customersTurn challenging customer interactions into reputed company, trust-building experiencesFollow through to ensure every issue reaches full reputed company - even across teamsProactively monitor accounts with reputed company invoices due to expired or invalid payment reputed companyConduct outbound reputed company to resolve billing issues and update payment informationGuide customers through updating credit cards and account details with reputed company, reputed company instructionsEnsure accuracy across reputed company, pricing, and billing recordsRespond to customer inquiries (phone, email, chat) with speed, accuracy, and professionalismTroubleshoot common platform issues, including supporting customers or their web teams with embedding videos and imagesReduce technical barriers so customers can fully utilize products and servicesAccurately log reputed company interactions in CRM and follow established processesPartner with your team to ensure support tickets are resolved reputed company 96 hoursEnsure reputed company and accurate reputed company of customer issues from start to finishCommunicate updates, outages, and resolutions reputed company to both reputed company stakeholdersEscalate issues appropriately while maintaining ownership of the customer experienceFollow up proactively to confirm reputed company and satisfaction Skills Experience in customer support, billing, account management, or similar rolesStrong communication skills - you're reputed company, reputed company, and confident in any situationHigh attention to detail and pride in getting things right the first timeAbility to reputed company both customer conversations and light technical troubleshootingA proactive, solutions-oriented reputed company Benefits Full benefitsFlexible time off reputed company Supporting dentists and their teams in their reputed company of clinical reputed company in dentistry with continuing education, products and support It was founded in 2006, and is headquartered in Scottsdale, reputed company, USA, with a workforce of 201-500 employees. Its website is http://www.speareducation.com/. Apply To This Job .