International Technical Support Associate (Gurugram)

We are seeking a highly skilled and customer-focused International Technical Support Associate professional to join KVC Consultants Ltd. In this role, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks for our international clientele. This position requires excellent communication skills, a minimum of 2 years of experience in technical support, and the flexibility to work in 24x7 rotational shifts. Roles and Responsibilities: - Troubleshooting and Problem Solving: Diagnose and resolve hardware and software issues, either remotely or in person, for international users. - User Support: Provide comprehensive technical assistance to users, answering questions, and guiding them through problem resolution steps. - System Maintenance and Monitoring: Ensure computer systems and networks are running efficiently and effectively, proactively monitoring for potential issues. - Installation and Configuration: Set up new systems, install software and hardware, and configure user accounts as required. - Documentation and Record Keeping: Maintain accurate records of issues, solutions, and system configurations for future reference and knowledge sharing. - Collaboration: Work collaboratively with other IT teams and external vendors to resolve complex or escalated technical issues. - Customer Service: Provide excellent customer service, ensuring high user satisfaction and building positive, lasting relationships. Skills Requirement: - Excellent communication skills, particularly for an international audience. - Strong knowledge of LAN, MAN, Windows Troubleshooting, and general Networking concepts. - Proven ability to diagnose, troubleshoot, and resolve technical issues related to computer hardware, software, and networks. - Experience in providing user support and guiding users through problem resolution. - Familiarity with system maintenance, monitoring, installation, and configuration. - Good documentation and record-keeping abilities. - Solid collaboration skills to work with cross-functional teams and vendors. - Customer-focused with a commitment to providing excellent service. Additional Requirements: - Must be amenable to working in 24x7 rotational shifts. - Must be willing to work 5 days a week. - Immediate joiners are preferred. QUALIFICATION: - Graduate with a minimum of 2 years of experience in Technical Support. - Candidates must not have any exams scheduled in the next 6 months. .