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AVP- CX Transformation, Contact Center AI, or Customer Experience Optimization Noida/Gurugram/Bangalore/Pune/Remote Fulltime Hybrid candidates with a strong blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds. Must-Have Experience - 10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization. Strong experience in analyzing and improving AI/automation performance using data and business metrics.Proven exposure to:Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation MetricsHands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.Ability to drive continuous optimization cycles post deployment. Key Focus Areas - AI Agent Performance Management & Optimization Data Analytics & Insight GenerationConversation Analytics & Transcript AnalysisIntent Mining & Customer Journey AnalysisKPI Monitoring & Continuous ImprovementVoice AI / Conversational AI OptimizationContact Center Transformation & Automation CCAIStakeholder Management & Business AlignmentPost-Implementation Performance Governance & Optimization .