Emergency Response Specialist - Bilingual

Customer Service Call Specialist This position is responsible for receiving, evaluating, and coordinating customer care calls. This may include inbound and outbound calls to and from customers, listening to customers needs or issues, and providing helpful solutions as needed. Responsibilities Answer incoming customer care calls; call types include but are not limited to: operator services, directory assistance, and third-party answering servicesAccurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate partyMaintain conversation with the caller in a professional mannerProvide alternative solutions when a callers request cannot be fulfilledWork independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individualsActively display judgement, tact, compassion, and empathyUse logic and reasoning when assisting callersStay motivated to multi-task under pressure in a highly repetitive environment Qualifications 1-year previous experience in call center, or customer service preferredAbility to retain emotional control, remaining calm and professional during all interactionsHigh School Diploma or GED equivalentSuccessfully pass pre-employment background checkFluent English speaking, reading, and writing abilitiesAbility to type a minimum of 45 words per minute with 95% accuracyProficient use of multiple computer programs and telephoneMust be able to work non-standard business hours and/or overtime when required Customer Service Call Specialist .