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Customer Care Executive- Marketing

Walplast Products · Navi Mumbai

📅 06/08/2026
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Role & responsibilities Respond to customer inquiries via phone, email, chat, or social media. Assist customers with loyalty program enrolment account activation and profile updates. Resolve queries related to reward points, redemption and promotional offers. Investigate and resolve customer complaints within defined service levels. Educate customers about loyalty program features, benefits, and ongoing campaigns. Coordinate with internal teams to resolve customer issues efficiently. Maintain accurate records of customer interactions in the CRM system. Identify recurring customer issues and recommend process improvements. Ensure compliance with company policies and data privacy guidelines Preferred candidate profile Bachelor's degree in any discipline. Minimum 1 -3 years of experience in customer service Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities Proficiency in Microsoft Office applications Knowledge of customer engagement and retention strategies. Ability to analyse customer issues and provide effective solutions. Experience of handling 70-100 calls in a day. Kindly share your resumes at reesha@walplast.com .
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