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Role & responsibilities - Manage end-to-end collection activities for ARD and NPA accounts across the assigned division. - Develop and execute strategies to minimize delinquency and improve recovery percentages. - Monitor bucket-wise collection performance (30+, 60+, 90+, NPA, Write-off). - Ensure achievement of monthly, quarterly, and annual collection targets. - Supervise and mentor Area Collection Managers, Collection Executives, and Recovery Agencies. - Coordinate with Legal, Operations, Credit, and Sales teams for effective resolution of delinquent accounts. - Ensure compliance with RBI guidelines and internal collection policies. - Manage repossession, settlement, auction, and legal recovery processes wherever applicable. - Conduct regular field visits to monitor collection activities and support critical recoveries. Preferred candidate profile - 8 to 12 years of experience in Collections/Recovery. - Minimum 3 to 5 years in a team handling or managerial role. - Experience in NBFC, Banking, Vehicle Finance, or Retail Lending preferred. - Graduate in any discipline (MBA preferred). .