Software Support Lead

We are looking for a Software Support Lead with strong knowledge in SQL, .NET application support, Linux server handling, software deployment, testing, ticket management, and customer support. Key Responsibilities Provide telephone, remote, email, and ticket-based support to customers.Analyze and resolve software issues using SQL queries and application logs.Handle support for CRM, POS, ERP, and other business applications.Coordinate with the technical team for bug fixing, enhancements, and issue closure.Maintain issue tracker / ticketing system with proper updates.Perform software deployment, configuration, and basic server-level troubleshooting.Handle Linux server monitoring, service checks, and basic commands.Test bug fixes, patches, and new features before customer release.Support CRM, POS, and ERP implementation activities.Follow up with customers and internal teams until issues are resolved.Required Skills Strong SQL knowledge is mandatory.Basic knowledge of .NET applications and APIs.Linux server handling knowledge.Software deployment and troubleshooting experience.Good testing and bug reporting skills.Experience in using issue tracker or ticketing system.Good communication skills for phone, remote, and email support.Ability to coordinate with support and development teams.Preferred Skills Expereince required above 5 yearsStrong SQL knowledge is mandatory.Basic knowledge of .NET applications and APIs.Linux server handling knowledge.Software deployment and troubleshooting experience.Good testing and bug reporting skills.Experience in using issue tracker or ticketing system.Good communication skills for phone, remote, and email support.Ability to coordinate with support and development teams.Preferred Skills CRM implementation experience.POS implementation experience.ERP implementation experience.Retail, distribution, manufacturing, or service industry domain knowledge.Knowledge of SQL Server / PostgreSQL / MySQL.Experience with AnyDesk, TeamViewer, RDP, or similar remote support tools.Compensation: 30,000.00 - 40,000.00 per month Benefits: Cell phone reimbursementCommuter assistanceFlexible scheduleHealth insuranceInternet reimbursementLeave encashmentLife insuranceProvident FundWork from homeApplication Question(s): How many years of experience you have What is your current CTC What is your Expected CTC What is your notice period in days Work Location: In person .