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RAAPID is a leading healthcare technology innovator specializing in AI-enabled risk adjustment solutions. Funded by Microsoft and Great Place to Work-certified organization, we serve payers, healthcare providers, and support organizations with cuttingedge technology solutions that optimize revenue, ensure compliance, and reduce administrative costs. Why RAAPID Backed by Microsoft: Proudly funded by M12, Microsoft's venture fund, validating our technology innovation and market potential Industry Pioneer: Leveraging state-of-theart artificial intelligence, machine learning, vision AI, and knowledge graphs to transform healthcare operations Strong Foundation: Built on four key pillars Trust, Technical Competence, Stability, and Technical Innovation Recognition: Proud recipient of HITRUST certification, demonstrating our commitment to security and compliance Culture: Certified Great Place to Work, reflecting our dedication to employee satisfaction and professional growth Mission-Driven: Focused on revolutionizing value-based healthcare through customizable, AIpowered solutions Global Presence: Headquartered in Louisville, Kentucky, with a robust team of over 100 employees across the US and India Position Overview The Senior Product Support Engineer will act as a key technical interface between customers, product, and engineering teams, ensuring seamless functioning of RAAPIDs risk adjustment platform. This role involves troubleshooting complex product issues, analyzing system behavior, supporting client implementations, and ensuring high levels of customer satisfaction. The incumbent will play a critical role in maintaining product reliability, improving support processes, and contributing to continuous product enhancement. Technical Support & Issue Resolution Act as the primary technical point of contact for clients and internal stakeholders Investigate, troubleshoot, and resolve application, data, and integration issues Analyze logs, configurations, and system outputs to identify root causes Ensure timely resolution of support tickets within defined SLAs Collaboration & Escalation Management Work closely with engineering and product teams to escalate and resolve complex issues Provide detailed issue analysis and support in bug fixes and enhancements Participate in QA/UAT cycles to validate fixes and ensure product stability Monitoring & Proactive Support Monitor system performance and identify potential issues proactively Take preventive actions to minimize disruptions and improve system reliability Documentation & Knowledge Management Maintain detailed documentation of issues, resolutions, and best practices Contribute to knowledge base articles, FAQs, and technical documentation Drive continuous improvement in support processes Customer Onboarding & Enablement Assist in onboarding new customers, including system configuration and setup Provide technical guidance to clients on product usage and best practices Innovation & Automation Leverage GenAI and automation tools to improve support efficiency Identify opportunities to reduce manual intervention through automation Education & Experience Bachelors degree in Computer Science, Engineering, or a related field 35 years of experience in product support, application support, or technical customer service Experience working in SaaS or product-based organizations Key Skills & Expertise Strong troubleshooting and analytical skills Proficiency in SQL (queries, joins, aggregations) Experience with APIs, logs, and cloud-based platforms Familiarity with healthcare data standards (ICD10, HCC, HL7, FHIR) Knowledge of tools such as Jira, Confluence, Postman, and monitoring tools Strong written and verbal communication skills Leadership & Behavioral Competencies Strong problemsolving and analytical thinking Ability to work independently and collaboratively Customerfocused mindset with high ownership Structured approach to troubleshooting and issue resolution Ability to perform under pressure in critical situations Experience in healthcare or healthtech domain Understanding of payerprovider workflows and clinical data systems Exposure to cloud environments (Azure preferred) Competitive compensation package Opportunity to work on cuttingedge healthcare technology Collaborative and highperformance work environment Learning and growth opportunities .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.