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L2 Production support experience Incident Management IIB/ MQ / FTM / Unix / SQL Should have experience in Dynatrace & log scale Added advantage if have access on OEM ( Oracle Enterprise Manager ) JD Robust IIB/MQ skills with 3 - 8 years of experience. Robust knowledge in SQL Should have experience in Dynatrace monitoring tools Should have known Unix Should have known FTM Solid knowledge of incident management Creative ability to solve problems. Excellent decision-making skills, production support decision making process. Excellent communication skills, both written and spoken are a must. Working Hours: Monthly rotational shift (24*7 support) Day Shift 6.30 AM to 3.30 PM IST Afternoon Shift 1:30 PM 10:30 PM IST Night Shift: 10.00 PM - 7.00 AM IST .