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Role & responsibilities - Work with stakeholders (Product, Technology, Compliance, Risk) to gather, document, and refine business requirements. - Analyze and translate complex business needs into clear functional specifications and user stories for product development teams. - Collaborate with engineering and QA teams to ensure functional requirements are implemented accurately. - Conduct gap analysis between current processes/systems and emerging business needs. - Prepare business process workflows, BRDs (Business Requirement Documents), FSDs (Functional Solution Documents), and user journey designs. - Support UAT (User Acceptance Testing) by preparing test cases, validating features, and ensuring smooth rollout of new releases. - Work closely with the data and analytics team to define reporting requirements and performance KPIs. - Monitor industry and regulatory updates (NBFC, RBI, digital lending guidelines) and ensure compliance is incorporated in product features. - Act as a bridge between business users and technology teams to drive timely project delivery. - Train internal stakeholders and end-users on product features and new process enhancements. Required Skills & Experience - 5+ years of proven experience as a Business Analyst in Financial Services, Banking, NBFCs, or FinTech domains. - Strong understanding of loan products, credit lifecycle, collections, payments, reconciliation, and digital lending ecosystems. - Experience in drafting BRDs (Business Requirement Documents), FSDs (Functional Solution Documents), Process Flow Diagrams, and Use Case documents. - Familiarity with LMS (Loan Management Systems), Core Banking Systems, Risk & Compliance processes, and digital APIs. - Robust analytical, problem-solving, and documentation skills. - Proficiency in tools such as MS Visio, JIRA, Confluence, and MS Excel. - Excellent communication skills to interact with senior management and technical teams. - Knowledge of RBI regulatory frameworks and compliance requirements in FinTech is an added advantage. Preferred candidate profile - MBA/PGDM in Finance, Business, or related domain. - Experience working in Agile/Scrum environments. - Exposure to digital payments, API integrations, or neo-banking platforms. .