Third Line Analyst Chennai

Job Description: Job Title: Third Line Analyst Job Level: L Work Location: Chennai Department: Service Delivery Experience: Overall 5 years of experience Core Responsibilities: Experience managing Azure infrastructure- server and serverlessExperience providing infrastructure monitoring and maintenance through Azure MonitorExperience providing network support (LAN,WAN,etc)In depth knowledge and experience in Office365 administration (certification advantageous)Experience supporting SQL ServerAnalysis and resolution of API issuesKnowledge of Internet development technologies (HTML, XML, API, SQL, Cosmos ) is requiredStrong attention to detail with an ability to organise, prioritize and multitask effectivelyDevelop and implement technical solutions that meet operational improvement needsWorking knowledge of windows serverWorking knowledge of TCP/IP, DNS and DHCPExperience in Group PolicyExperience supporting SharePoint, backup solutions, antivirus software, and networkingAbility to design new and innovative solutions to deal with day-to-day service desk issues Support Activities: Proactively monitor systems and continuously improve this through use of automationEnsure the proper recording of all support activitiesFlexible in working hours to cover support of UK based OperationsFunction as consultant and escalation point for 1st & 2nd Line Analysts Additional Responsibilities: Learning & Knowledge sharingActively participate in training activityActively participate and contribute to Organisational GoalsIdentify tool and process efficiency gains with analytical perspective Technical Skillset In depth knowledge in TCP/IP, DNS, DHCP, IIS, Active Directory, RDS, Group Policy wireless technologiesBachelor's degree in related technical area or equivalent technical training/experience desirableSenior level knowledge of systems administration in an enterprise environment Knowledge of Tools Azure InsightsFrameFlowAzure monitorVM WareCosmos DBSQL ServerInTuneVMsRedStorSQL ServerMS Office tools- M365Windows 10 and server13. Active DirectoryITSMMS Office products Visio, Project etc.AutoCADCurrent software packagesISO 20000 & ISO 27000ITIL v 4.0 Soft Skills Ability to communicate clearly with both business and technical teams and be able to present to senior stakeholdersExcellent English verbal and written communication skillsStrong logical, analytical, and problem-solving skillsThe candidate should be Highly Motivated and a Self-Starter at workTakes professional ethics such as punctuality, dress-code, meetings very seriouslyIdentifies and proposes alternative ways of solving a business problemDemonstrates awareness of individual and group dynamics .