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As a Junior Officer - Customer Service, you will assist in implementing and monitoring customer service standards across BKJ Airport locations. This entry-level role focuses on supporting customer experience initiatives, gathering feedback, and ensuring adherence to hospitality protocols. Candidates with a background in hospitality or customer service are encouraged to apply. Key Responsibilities Customer Service Support Assist in maintaining customer service standards across airport locations.Collaborate with teams to address customer concerns and enhance passenger satisfaction.Support the implementation of customer delight initiatives. Feedback Collection and Analysis Gather customer feedback during site visits and through regular reporting mechanisms.Assist in preparing reports on service quality and performance metrics for review. Training Support Support training sessions and workshops for on-ground staff to ensure consistent service delivery.Provide input on areas for improvement based on observations and feedback. Audit and Compliance Assistance Participate in customer service audits to ensure adherence to SOPs and hospitality standards.Document and share findings with the senior team for actionable improvements. Administrative Tasks Maintain records of customer feedback, training sessions, and service audits.Support the preparation of communication materials for customer service updates and initiatives. RequirementsRequirements Educational Qualifications Bachelors degree in Hospitality, Tourism, or Business Administration. Experience 0-2 years of experience in customer service or hospitality. Internships in similar fields are a plus. Skills and Competencies Strong communication and interpersonal skills.Customer-focused mindset with problem-solving abilities.Basic analytical skills to compile and interpret feedback and data.Proficiency in MS Office (Excel, Word, PowerPoint).Willingness to travel occasionally for audits and training support. BenefitsBenefits Competitive Salary: Industry-standard compensation for entry-level roles.Professional Growth: Opportunities for learning, development, and career advancement.Dynamic Work Environment: Work with a collaborative team committed to service excellence.Comprehensive Benefits: Health insurance and wellness programs.Work-Life Balance: Supportive policies for personal and professional well-being. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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