Junior Executive - Customer Relations

Job ResponsibilityRespond to customer queries in a timely and accurate way, via phone, email, or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with Product, Sales, and Marketing teamsAssist in training junior Customer Support RepresentativesSkill Set RequiredExperience as a Customer Support Specialist or similar CS roleFamiliarity with the industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problemsolving skillsMultitasking abilitiesPatience when handling tough casesEligibilityProfessional working experience of 01 years in the same industrySalaryCTC Range - upto 2.4 Lakhs Annually. .