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Job description Gold Appraiser Position Name/ Job Title: Gold Appraiser Department: Gold Loans Location: Grade: Assistant Manager Immediate Reporting Authority (IRA) Designation: Branch Manager Job Description: (Pl mention detailed profile) - - Should be able to handle walk-in customers. - Adherence to the administrative process & policies of the organization is a must - Ability to understand needs & interests of the customers and cater to the same. - To guide & provide the customers with all the required information about loans & scheme - Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. - Keeping the existing customers up dated with their existing account details. - Must be able to identify quality & purity of Gold in any form by manual process. - Calculation of Gold valuation pledged by customer. - Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions. - Adherence to the administrative processes, norms, policies & discipline of the organization is a must Job Specification: (should contain qualification requirement, experience background, any specific certification) - Key Competencies: - Good verbal communication - Interpersonal skill - Negotiation skill - Convincing skill - Customer Service skill - Good follow up skills - Gold valuation skill - Educational and Professional Qualification Requirements - Minimum: Graduate - Beneficial/Desired: MBA from tier 3 college Branch Manager Position Name/ Job Title: Branch Manager Department: Gold Loans Location: Grade: Up to Manager Immediate Reporting Authority (IRA) Designation/Grade: Territory Manager Team Size: 4 Job Description: Should manage the portfolio for Gold Loan/financial business of its branch. Should be able to handle all the branch level activities for ensuring business growth. Systematic planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co- workers. Coaching, mentoring and training employees and providing them with timely feedback on their performance Maintaining quality of the business by tracking & controlling the team Preparing reports related to branch functioning and its performance. Guiding and inspiring subordinates in achieving their goals. Job Specification: (should contain qualification requirement, experience background, any specific certification) Key Competencies Team Management - Interpersonal SKill - Selling skill - LeadershipSKill - Mentoring and training skill - Networking skill - Communication skill Educational and Professional Qualification Requirements - Minimum: Graduate - Beneficial/Desired MBA No. of Years of Experience with Functional and Industry details - Minimum: 4 years in PSU Banks/NBFC - Beneficial/Desired: 4-5 years in PSU Banks/NBFC Any other /specific /skills requirements - - Knowledge on Gold Loans - Computer knowledge CCE JD Position Name/ Job Title: Customer Care Executive Department: Gold Loans Location: Grade: Trainee Immediate Reporting Authority (IRA) Designation: Branch Manager Team Size: 0 Job Description: - Should be able to handle walk-in customers. - Adherence to the administrative process & policies of the organization is a must. - Ability to understand needs & interests of the customers and cater to the same. - To guide & provide the customers with all the required information about loans & schemes. - Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. - Should be able to acquire new customers through referencing. - Keeping the existing customers up dated with their existing account details. Job Specification: (should contain qualification requirement, experience background, any specific certification) - Key Competencies: - Good verbal communication - Interpersonal skill - Negotiation skill - Convincing skill - Customer Service skill - Good follow up skills - Educational and Professional Qualification Requirements - Minimum: Graduate - Beneficial/Desired: MBA from tier 3 college - No. of Years of Experience with Functional and Industry details - Minimum: 0-1 - Beneficial/Desired: 1-2 years of customer facing role. .