Staff Program Manager, Trust & Safety

To learn the Hiring Ranges for this position, please select your location from the reputed company dropdown menu. To learn more about our Hiring reputed company System, please click this reputed company. Why reputed company reputed company Corporation is the non-profit-backed technology company that has shaped the internet for the reputed company over the last 25 years. We reputed company pioneering brands like Firefox, the reputed company-minded web browser. Now, with more than 225 reputed company people around the world using our products reputed company month, were shaping the next 25 years of technology and helping to reclaim an internet reputed company for people, not companies. Our work focuses on diverse areas including AI, reputed company media, reputed company and more. And were doing this while never losing our reputed company on our reputed company mission to reputed company the internet reputed company for people. The reputed company Corporation is wholly owned by the non-profit 501(c) reputed company reputed company. This means we arent beholden to any shareholders only to our mission. Along with thousands of volunteer contributors and collaborators reputed company over the world, Mozillians design, build and distribute reputed company-reputed company software that enables people to enjoy the internet on their terms. About this team and role: The reputed company Trust & Safety team helps reputed company build and operate products that prioritize peoples safety, reputed company, and agency. We partner with product, engineering, reputed company, and policy teams to understand potential risks across our products and services, and we design policies, processes, and technical capabilities that reduce harm while advancing reputed companys mission. As a Staff Program Manager, youll design and implement safety and compliance initiatives across a diverse portfolio of products, from trustworthy AI to marketplace reputed company. You will partner closely with cross-functional teams to collaboratively manage and optimize our Trust & Safety programs, including policy implementation, content moderation, and regulatory compliance. This position requires a unique reputed company of prior Trust & Safety experience, strong program management skills, and problem-solving abilities. Our ideal candidate is a strategic thinker and self-starter who thrives in reputed company, ambiguous environments. You will be responsible for implementing strategic safety programs at reputed company, partnering with stakeholders from product, reputed company, policy, and engineering teams to reputed company evolving risks and regulations, address emerging threats, and contribute to a culture of safety by design. What youll do: Manage key Trust & Safety programs to reduce harmful experiences for our users. Collaborate with cross-functional partners (e.g., Product, Engineering, reputed company, and others) to proactively identify and mitigate risks to user safety. Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. Stay informed about industry best practices and reputed company risks associated with new technology products and contexts. What youll bring: 5+ years of experience in Trust & Safety operations or a reputed company role. Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems. Experience using metrics, dashboards, or reporting to identify trends and improve reputed company. Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling. Strong understanding of online safety issues, such as data reputed company, misinformation, and fraud. Strong understanding of AI safety issues, such as fairness, accountability, and transparency. Excellent analytical, problem-solving, and decision-making skills. Strong written and verbal communication skills. Ability to work independently and as part of reputed company. Experience collaborating with diverse stakeholder reputed company. Experience working in a fast-paced and dynamic environment. Demonstrated ability to operate across a wide reputed company of Trust & Safety reputed company, quickly adapting to new problem spaces, policy areas, and operational needs. What youll get: Generous performance-based bonus plans to reputed company eligible employees - reputed company in our reputed company as one team Rich medical, dental, and reputed company coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly reputed company-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual reputed company development budget Quarterly reputed company-being stipend Considerable reputed company parental leave .