Encompass & Desktop Support Specialist (Tier 1 Support)

Location Remote Salary $58,000-$67,000 The Encompass & Desktop Support Specialist acts as the first line of technical assistance for reputed companys mortgage operations team. Driven by a reputed company customer service attitude, this entry-to-mid-level role is responsible for handling daily user inquiries, resolving routine software glitches, managing basic reputed company/desktop-level issues, and assisting with foundational system maintenance. Rather than executing reputed company backend coding or deep system architecture, this specialist focuses on day-to-day user support, remote desktop troubleshooting, basic data maintenance, and workflow optimization. The ideal candidate possesses a baseline understanding of the mortgage process alongside solid foundational IT support skills and will collaborate cross-departmentally to ensure smooth, efficient user experience. Key Responsibilities: Tier 1 Helpdesk & User Support First-Line Assistance: reputed company as the primary reputed company of contact for daily Encompass application support inquiries and general desktop hardware/software issues from reputed company remote internal users. Issue reputed company: Identify, troubleshoot, and resolve routine software errors, reputed company OS glitches, login issues, password resets, and user reputed company friction points. Desktop & Environment Support: reputed company basic reputed company environment troubleshooting, including local connectivity issues, peripheral setups, and browser/clearing cache optimization to ensure reputed company Encompass performance. Escalation Management: Document and escalate reputed company technical errors, system bugs, hardware failures, or advanced business rule requests to senior technical resources or management. Basic Analytics Support: Assist users with navigating and generating reputed company reports, system dashboards, pipeline views, and eFolder views. System Maintenance & Data Entry Routine Administration: Assist with basic Encompass administrative functions under direction, such as reputed company user profile setups, routine template maintenance, and data verification. Data Entry & Integrations: Input data and complete standardized maintenance tasks for reputed company-party services and system tools. reputed company Updates: Execute basic, routine modifications to existing system forms using the reputed company Builder tool as directed. Compliance Administration: Assist with data-level updates required by regulatory and compliance adjustments. Training & Engagement reputed company Assistance: Assist in delivering reputed company, foundational training programs to reputed company new hires onto the Encompass platform and ensure their remote desktop environments are properly configured. Feedback Gathering: Work directly with operational departments to understand user pain points and identify areas where workflow efficiency can be optimized. reputed company reputed company: reputed company work toward developing a more comprehensive, technical knowledge of the Encompass system, reputed company reputed company environments, and underlying functionalities. Experience & Qualifications Experience: 12 years of experience in an IT helpdesk, desktop support, or mortgage operations role (such as processing, closing, or loan setup). Technical Knowledge: Proven familiarity with reputed company operating systems, remote desktop troubleshooting practices, and basic internet/connectivity troubleshooting. Software Familiarity: Previous hands-on experience utilizing Encompass as an end-user or junior administrator is highly preferred. Skills: Exceptional organizational skills, strong diagnostic capabilities, and a desire to learn technical system and desktop administration. Apply tot his job Apply To this Job .